How to Claim Money Back from Natwest for Unrecognised Transactions

Have you noticed an unrecognised transaction on your bank statement?

If you have noticed an unrecognised transaction on your NatWest account, you may be wondering how to claim money back. This can be a frustrating experience, but there are a few steps that you can take to try and resolve the situation. In this blog post, we will outline the process for claiming money back from NatWest and provide some tips for avoiding fraudulent activity. We hope that this information will help you get your finances back on track!

Try to identify the course of the payment first

If you have noticed an unrecognised transaction on your account, the first thing that you should do is try to identify the source of the payment in your bank accounts. A company that you know may be trading under a different name, or it could be a joint account / secondary cardholder that has made the payment. If you are still unable to recognise the transaction, you can contact NatWest to report fraud or suspicious activity on your account. It's important to act quickly to start your dispute of unauthorised charges and submit your card payment dispute form as soon as possible.

Your bank accounts and card statement will come in handy

If you can, try to find out the payment method of how you were charged, it's worth to view transactions on your online banking. Was it Direct Debit? Debit Card? Look for older transactions and try to get as much accurate information as possible. Look for duplicate charges and account details. If it's a recurring transaction, it's possible that you are paying for subscription services that in most cases, you can cancel them.

The devil is in the payment details

In order to claim money back from NatWest, you will need to provide them with some information about the transaction in question. This includes the date of the payment, the amount that was paid, and any reference numbers that are associated with the transaction. Once you have gathered this information, you can contact NatWest customer service to begin the process of claiming your money back from the bank or card issuer.

Will NatWest refund the full transaction amount?

It is important to note that NatWest may not be able to refund the full amount of the payment if it has already been processed by the merchant. In these cases, you may need to contact the merchant directly to resolve the debit card issue. However, if the payment was made in error or is the result of fraud, Natwest should be able to refund your money in full.

Opening a NatWest transaction dispute

If you are unable to resolve the issue with the merchant, you can open a dispute with NatWest by calling their customer service number or visiting their website. You will need to provide them with the information that we outlined above, as well as any supporting documentation that you have. Once your dispute has been opened, Natwest will investigate the transaction on your bank statement and make a determination on whether or not you are entitled to a refund.

Natwest Customer Support Centre: 03457 888 444

Click here to fill out a card payment dispute form

What if NatWest denies my dispute?

If NatWest denies your dispute, you can file a complaint with the Financial Ombudsman Service. The Ombudsman is an independent body that will review your case and determine if you have been treated unfairly by the bank. In serious situations, your case my be referred to law enforcement agencies.

Beware of fake card payment dispute forms

It's no surprise that scammers will try every trick in the book to get hold of your money. In some cases, they even resort to blindly text messaging people claiming that your credit card or account details are compromised and a bunch of suspicious purchases have been made.

The scam text links to a fake, un-secure website that aims to collect the customers private information to 'cancel' the debit or credit card, and send you a new card. This is a scam that aims to collect your details for unauthorised access. Please remember to check your NatWest app, and only use the official card payment dispute form provided by NatWest.

Conclusion

We hope that this information has been helpful! If you have any further questions about claiming money back from NatWest, or if you would like more information about how to protect yourself from fraud, please visit Natwest' card payment support page.

If you are on the call to someone claiming to be from NatWest, but are unsure whether it's a scam or not, check their number on Who-Called.co.uk to see how other callers rated their experience with this unknown number.